Accountabilities, responsibilities and duties may include but not limited to:
 

1. Counseling and Advising Services:

• Provide BESA Group customers, including students and parents, with accurate and professional counselling and advising services to help students choose the best suitable study program and university that meets their academic and financial capabilities.
• Assist students with their university applications, including gathering and preparing required documents for their choice of programs.
• Assist students with their visa applications and prepare them for embassy interviews.
• Identify new techniques to convert leads into successful applications.
• Contact overseas leads to convert them into deals.
• Support and guide junior student counsellors in their day-to-day work.

2. Team Leadership:

• Manage and oversee a team of 2-3 junior student counsellors, providing guidance, support, and performance evaluations.
• Conduct regular training sessions and professional development activities for junior counsellors to enhance their skills and knowledge.
• Ensure that the team meets individual and collective targets and maintains high standards of service delivery.

3. Sales and Customer Service:

• Develop and implement strategies to attract and recruit prospective students.
• Achieve individual and team sales targets by converting leads into successful applications.
• Respond to all types of customer inquiries, face-to-face, telephone, email, and virtual platforms, according to Customer Service Excellence standards.
• Deliver exceptional customer service by addressing student inquiries and resolving issues promptly.

4. Event Management and Promotion:

• Assist the marketing team in preparing and organizing meetings and presentations at international schools in Pakistan.
• Assist in presenting BESA Group’s services to students at international schools, promoting study abroad opportunities.
• Assist in organizing educational fairs and other promotional events, ensuring successful execution from planning to post-event evaluation.
• Support marketing team in choosing appropriate venues for events and managing logistics.

5. Administrative Duties:

• Maintain accurate and up-to-date student records and application databases.
• Prepare regular reports on counselling activities, student applications, and sales performance.
• Register customers and collect administrative fees where required.
• Use relevant systems to maintain records and complete daily reconciliations.